Shipping policy

ALL ITEMS ARE MADE AND SHIPPED WITH CARE. PLEASE READ THE FOLLOWING POLICY BEFORE PLACING YOUR ORDER.

PROCESSING/PRODUCTION TIMES ARE SEPARATE FROM SHIPPING TIMES.

READY-MADE PRODUCTS TYPICALLY REQUIRE 2-5 BUSINESS DAYS FOR PROCESSING BEFORE SHIPMENT.

CUSTOM-MADE PRODUCTS REQUIRE ADDITIONAL PRODUCTION TIME AND MAY TAKE APPROXIMATELY 3-14 BUSINESS DAYS DEPENDING ON ORDER QUANTITY, DESIGN COMPLEXITY, & MATERIAL AVAILABILITY.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION [IF APPLICABLE]. 

DOMESTIC SHIPPING TIMES TYPICALLY RANGE FROM 2-7 BUSINESS DAYS DEPENDING ON LOCATION, AND CARRIER OPERATIONS.

INTERNATIONAL SHIPPING TIMES MAY TAKE UP TO 4 WEEKS DEPENDING ON LOCATION, CUSTOMS PROCESSING, AND CARRIER DELAYS.

PLEASE NOTE THAT SHIPPING CARRIERS MAY EXPERIENCE DELAYS THAT ARE OUT OF OUR CONTROL. WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS, LOST, STOLEN, OR DAMAGED PACKAGES ONCE THE PACKAGE HAS BEEN HANDED OVER TO THE SHIPPING CARRIER.

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES DUE TO THE CUSTOM NATURE OF MANY OF OUR PRODUCTS.

REFUNDS AND REPLACEMENTS ARE HANDLED ON A CASE-BY-CASE BASIS AND ARE SUBJECT TO APPROVAL. IF THERE IS AN ISSUE WITH YOUR ORDER, PLEASE CONTACT US WITHIN A REASONABLE TIMEFRAME AFTER DELIVERY.

ORDER CANCELLATIONS ARE ACCEPTED WITHIN 1 HOUR OF PURCHASE ONLY. AFTER THIS TIMEFRAME, ORDERS MAY ALREADY BE IN PRODUCTION AND CANNOT BE CANCELED.

BY PLACING AN ORDER, YOU AGREE TO THIS SHIPPING POLICY.